Privacy Policy

Information We Collect

When you request a transmission replacement quote or contact us, we may collect the following information:

• Name: to identify you and personalize our communication
• Email address: to send quotes, service updates, and respond to inquiries
• Phone number: to call or text you regarding your quote and repair status
• Vehicle data: including year, make, model, VIN, and estimated mileage to provide accurate pricing and order the correct remanufactured unit

We may also collect basic technical information when you browse our site, such as browser type, device type, and pages visited, through standard server logs or analytics tools used to improve our website performance.

How We Use Your Information

We use the information you provide to:

• Prepare and deliver transmission replacement quotes
• Communicate with you about your vehicle, service options, and appointment scheduling
• Process orders for remanufactured transmission units matched to your vehicle
• Send service related updates, including repair status notifications
• Improve our website, customer experience, and advertising relevance
• Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

SMS and Text Messaging Policy

Magnolia Transmissions uses SMS text messaging in compliance with applicable U.S. messaging regulations, including A2P 10DLC requirements for business texting.

• Consent: By submitting our online quote form and providing your mobile phone number, you expressly consent to receive SMS text messages from Magnolia Transmissions regarding your vehicle quote, follow up questions, and repair or service status updates.
• Message frequency: Message frequency varies based on your inquiry and service status. You may receive several messages during the quoting and scheduling process.
• Rates: Message and data rates may apply depending on your mobile carrier and plan.
• Opt out: You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send a confirmation message and you will no longer receive SMS texts from us unless you re opt in by submitting a new form request.
• Help: For assistance, reply HELP to any message or contact us using the information below.
• No sharing for marketing: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information shared with service providers is limited to what is necessary to deliver quotes, notifications, and transmission replacement services.

Consent to receive SMS messages is not a condition of purchasing goods or services from Magnolia Transmissions.

Data Protection

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, access controls for staff who need your information to perform their jobs, and encrypted connections (HTTPS) when you submit forms on our website.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Third Party Services

We may use trusted third party providers to host our website, store lead data, send email or SMS notifications, and measure site performance. These providers are permitted to process your information only as needed to perform services on our behalf and are required to protect it in line with this policy.

Your Choices and Rights

You may request access to, correction of, or deletion of personal information we hold about you, subject to legal and contractual requirements. To make a request, contact us using the details below.

Contact Information

If you have questions about this Privacy Policy, our data practices, or SMS messaging program, contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.